FAQ
Frequently Asked Questions
Orders
How can I place an order?
Simply browse our collection, select the product you want, add it to your cart and complete the checkout process.
Will I receive an order confirmation?
Yes. After your payment is successfully completed, an order confirmation will be sent to the email address provided at checkout.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@evleora.shop. We will do our best to assist before the order is processed or dispatched.
Shipping
How long does delivery take?
Our estimated delivery time is 4–10 business days:
Processing: 1–3 business days
Transit: 3–7 business days
How much does shipping cost?
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Will I receive tracking information?
Where tracking is available, tracking information will be provided after your order has been dispatched.
Returns & Refunds
Can I return my order?
Yes. Eligible purchases can generally be cancelled or returned in accordance with our Return & Refund Policy and applicable UK consumer rights.
How do I request a return?
Contact us at support@evleora.shop with your order number and details of your request. We will provide the relevant return instructions.
How long does a refund take?
Once a refund is approved and processed, the time for the funds to appear in your account may depend on your bank or payment provider.
Products
Are the product details accurate?
We make reasonable efforts to provide accurate product descriptions, images and information. Colours may appear slightly different depending on your screen or device.
Will products always be available?
Product availability can change. If an item becomes unavailable, it may be removed or marked as unavailable on our website.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout and may include major debit/credit cards and supported digital payment options.
Is my payment secure?
Payments are processed through secure payment providers. Evleora does not store your complete payment card details.
Contact
How can I contact Evleora?
You can contact us at:
Email: support@evleora.shop
Phone: +44 7446 236994