Privacy policy
At Evleora, operated by DUSKI LTD, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit evleora.shop, place an order, contact us, or otherwise interact with our services.
1. Who We Are
Evleora is an online retail store operated by:
DUSKI LTD
Business Address:
Office 20081
182–184 High Street North
East Ham
London
United Kingdom
E6 2JA
Email: support@evleora.shop
Phone: +44 7446 236994
For applicable data protection purposes, DUSKI LTD is responsible for the personal information processed in connection with Evleora.
2. Information We Collect
We may collect the following types of personal information:
Full name
Billing address
Delivery address
Email address
Telephone number, where provided
Order and purchase information
Payment and transaction information
Communications you send to us
Information provided when requesting a return, refund or customer support
Technical information about your device and website usage
IP address and certain browser information
Cookie and similar technology information
We only collect information that is reasonably necessary for operating our website, processing orders, providing services and fulfilling our legal and business obligations.
3. How We Collect Your Information
We may collect information:
Directly from you when you place an order
When you create or use an account
When you contact our customer support
When you subscribe to marketing communications
Automatically when you browse or interact with our website
Through Shopify and other service providers that support our store
4. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Process payments
Arrange delivery of your purchases
Provide order updates and confirmations
Provide customer support
Handle returns, refunds and exchanges
Communicate with you about your purchases
Prevent fraud and protect our website
Maintain website security
Improve our products, website and customer experience
Analyse website performance
Send marketing communications where legally permitted
Comply with legal, accounting and regulatory obligations
Establish, exercise or defend legal claims where necessary
5. Lawful Bases for Processing
Depending on the circumstances, we may process your personal information because:
Contract
Processing is necessary to fulfil our contract with you, such as processing and delivering your order.
Legal Obligation
Processing is necessary for us to comply with a legal or regulatory obligation.
Legitimate Interests
Processing is necessary for our legitimate business interests, such as operating, securing and improving our website, preventing fraud and providing customer service, provided those interests do not override your rights.
Consent
Where consent is required, we will ask for your consent before processing your information for the relevant purpose. You may withdraw consent at any time.
6. Payment Information
Payments made through Evleora may be processed by Shopify and/or third-party payment providers.
We generally do not store your complete payment card details on our own systems. Payment information is processed by the relevant payment provider according to its own security and privacy practices.
7. Sharing Your Information
We may share relevant personal information with trusted service providers where necessary to operate Evleora, including:
Shopify and technology providers
Payment processors
Shipping and delivery providers
Order fulfilment providers
Customer service providers
Fraud prevention and security providers
Website analytics and marketing service providers
Professional advisers
Government authorities or other organisations where required by law
We do not sell your personal information simply for the purpose of selling customer data.
8. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that appropriate safeguards are used where required.
9. Cookies and Similar Technologies
Evleora uses cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Understand how visitors use our website
Improve website performance
Support analytics
Support marketing and advertising where applicable
Some cookies may be strictly necessary for the operation of the website, while other cookies may require your consent under applicable law.
You can manage your cookie preferences through the cookie controls available on our website.
10. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information depends on factors such as:
The purpose for which it was collected
Our relationship with you
Legal, accounting and regulatory requirements
The need to resolve disputes
The need to prevent fraud or protect our legal rights
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
11. Your Privacy Rights
Depending on the circumstances and applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request portability of certain personal information
Withdraw consent where processing is based on consent
To exercise an applicable right, contact us:
support@evleora.shop
We may need to verify your identity before completing certain requests.
12. Marketing Communications
Where permitted by law, we may send you information about Evleora, including products, offers and promotions.
Where your consent is required, we will obtain it before sending marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at support@evleora.shop.
Unsubscribing from marketing communications will not affect transactional communications relating to your orders.
13. Children's Privacy
Evleora is a general retail website and is not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
14. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
15. Third-Party Websites
Our website may contain links to third-party websites, applications or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
16. Automated Decision-Making and Profiling
We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on you.
Where analytics, advertising or personalisation technologies are used, these will be operated in accordance with applicable privacy and cookie requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, Shopify features or applicable legal requirements.
When we make changes, we will update the Last updated date at the top of this page.
18. Contact Us
If you have questions about this Privacy Policy, your personal information, or wish to exercise an applicable privacy right, please contact us:
DUSKI LTD
Evleora
Office 20081
182–184 High Street North
East Ham
London
United Kingdom
E6 2JA
Email: support@evleora.shop
Phone: +44 7446 236994
19. Complaints
If you have concerns about how we handle your personal information, please contact us first at:
support@evleora.shop
We will try to resolve your concern.
You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.