Shipping policy

At Evleora, operated by DUSKI LTD, we aim to process and deliver your order as efficiently as possible.

Processing Time: 1–3 business days

Transit Time: 3–7 business days

Delivery Time: 4–10 business days

Delivery times are estimates and may vary depending on the delivery location, carrier operations, weather, holidays, or other circumstances outside our control.

Shipping Charges

Shipping charges are calculated and clearly displayed at checkout before you complete your purchase.

The applicable shipping cost may vary depending on your delivery address, order and available shipping option.

Order Tracking

Where tracking is available, tracking information will be provided by email after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Delivery Address

Please make sure your shipping address is complete and accurate before placing your order.

Evleora is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.

If you need to change your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delivery Delays

Although we aim to deliver within the estimated timeframe, delays can occasionally occur because of:

Carrier delays
Severe weather
Public holidays
High shipping volumes
Incorrect address information
Customs or regulatory procedures
Other circumstances outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us at support@evleora.shop so we can assist you.

Lost or Missing Deliveries

If tracking shows that your order has been delivered but you cannot locate it, please first check with household members, neighbours and the delivery location.

If you still cannot locate your order, contact us and we will assist you in investigating the delivery with the relevant carrier.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, we may request photographs or other information to help us investigate the issue.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at support@evleora.shop as soon as possible.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable UK consumer rights.

Customs, Duties and Taxes

For deliveries where customs duties, import taxes or other charges may apply, the customer may be responsible for any applicable charges imposed by the relevant authorities, unless otherwise stated at checkout.

Multiple-Item Orders

If your order contains multiple products, items may occasionally be shipped separately depending on availability, fulfilment arrangements or carrier requirements.

If this happens, you may receive separate tracking information.

Delivery Estimates

Our standard estimated delivery timeframe is:

Processing: 1–3 business days
Transit: 3–7 business days
Total Estimated Delivery: 4–10 business days

These are estimates and are not a guarantee of a specific delivery date.

Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, services or applicable requirements.

The latest version will always be published on our website.

Contact Us

If you have any questions about shipping or your order, please contact us:

Evleora
Operated by DUSKI LTD

Address:

OFFICE 20081
182–184 HIGH STREET NORTH
EAST HAM
LONDON
UNITED KINGDOM
E6 2JA

Email: support@evleora.shop
Phone: +44 7446 236994