Terms of service
Welcome to Evleora.
These Terms of Service govern your use of evleora.shop and your purchase of products from our store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
1. About Evleora
Evleora is operated by:
DUSKI LTD
Business Address:
Office 20081
182–184 High Street North
East Ham
London
United Kingdom
E6 2JA
Email: support@evleora.shop
Phone: +44 7446 236994
Throughout these Terms, "Evleora", "we", "us" and "our" refer to DUSKI LTD and the Evleora brand.
"Customer", "you" and "your" refer to any person who visits our website or purchases products from us.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You must not:
Use our website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of our website
Copy, reproduce or exploit our website content without permission
Use our website in a way that could damage, disable or impair its operation
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers or website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate and up to date.
However, colours and appearance may vary slightly depending on your device or screen settings.
Product availability may change without notice.
All products supplied by Evleora will comply with applicable consumer rights and legal requirements. Nothing in these Terms limits your statutory rights relating to products that are faulty, not as described or otherwise fail to meet applicable legal standards.
4. Prices
All product prices are displayed on our website at the time of purchase.
Where applicable, taxes will be included or identified as required by law.
Delivery charges, if applicable, will be displayed before you complete your purchase.
We reserve the right to correct genuine pricing or listing errors. If an obvious pricing error affects an order, we may contact you before processing the order.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will normally receive an order confirmation by email.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that your order has been accepted if we are unable to fulfil it.
We may decline or cancel an order where reasonably necessary, including where:
A product is unavailable
There is an obvious pricing or listing error
We suspect fraudulent or unauthorised activity
We are unable to fulfil the order for reasons outside our reasonable control
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
6. Payment
We accept payment methods displayed during checkout.
Payment must be successfully authorised before an order can be processed.
You confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.
Payments may be processed through Shopify and/or third-party payment providers.
7. Order Processing and Delivery
Our standard order processing time is:
Processing Time: 1–3 business days
After processing, the estimated transit time is:
Transit Time: 3–7 business days
Therefore, the estimated total delivery timeframe is generally:
4–10 business days
Processing time refers to the time required to prepare your order for dispatch.
Transit time refers to the time taken for the order to travel from dispatch to the delivery address.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, public holidays or other unforeseen events.
We will provide appropriate order or shipping updates where available.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
We are not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.
If you realise that you have entered incorrect delivery information, please contact us as soon as possible at:
support@evleora.shop
We will make reasonable efforts to assist, but changes cannot be guaranteed after an order has been processed or dispatched.
9. Returns, Refunds and Cancellations
Our Refund & Return Policy explains our return, refund and cancellation procedures.
Nothing in these Terms limits any cancellation rights or statutory consumer rights that apply to you under UK law.
For eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving the goods, subject to applicable exceptions. Where a cancellation right applies, the customer must normally notify us within the applicable period and return the goods as required.
Please review our Refund & Return Policy for full details.
10. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, materially different from its description, or incorrect, please contact us as soon as reasonably possible.
We may ask for information or photographs to help us investigate the issue.
Nothing in these Terms affects your statutory rights. Under UK consumer law, goods generally must be as described, of satisfactory quality and fit for purpose.
11. Intellectual Property
All content on Evleora, including but not limited to:
Logos
Brand names
Product descriptions
Graphics
Images
Website design
Text
Layouts
is owned by or licensed to DUSKI LTD or its relevant content providers unless otherwise stated.
You may not reproduce, modify, distribute, publish or commercially exploit our content without prior written permission.
12. User Content
If you submit reviews, photographs, comments or other content to Evleora, you confirm that:
You have the right to provide the content
The content does not violate another person's rights
The content is not unlawful, misleading, abusive or fraudulent
The content does not contain malicious software or harmful material
By submitting content, you grant us permission to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
13. Promotions and Discounts
From time to time, we may offer promotional codes, discounts or special offers.
Promotions may be subject to additional terms and conditions.
Unless otherwise stated:
Promotional codes cannot be exchanged for cash
Promotions cannot be combined where expressly prohibited
We may correct genuine errors in promotional offers
Promotional offers may have specific expiry dates or product restrictions
Any promotion will be presented clearly and accurately.
14. Third-Party Services and Links
Our website may use third-party services, including payment providers, shipping providers, analytics services and other technology providers.
Our website may also contain links to third-party websites.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
15. Website Availability
We aim to keep Evleora available and operating reliably.
However, we do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend or restrict access for maintenance, security, updates or circumstances beyond our reasonable control.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
This includes liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your legal rights as a consumer.
17. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
War or civil unrest
Government actions
Strikes or labour disruptions
Carrier or postal disruptions
Customs delays
Major technical failures
Other events that could not reasonably have been prevented
Where reasonably possible, we will take appropriate steps to minimise the effect of such events.
18. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and process personal information.
You can find our Privacy Policy on our website.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website or applicable legal requirements.
The updated version will be published on this page with a revised Last updated date.
Your continued use of the website after an update means the updated Terms will apply to future use and purchases.
20. Governing Law
These Terms are governed by the laws applicable in the United Kingdom.
Nothing in this section removes or limits any mandatory consumer protection rights that apply to you under the law of the country in which you are entitled to those rights.
21. Contact Us
If you have questions about these Terms, an order, a product or our services, please contact us:
DUSKI LTD
Evleora
Office 20081
182–184 High Street North
East Ham
London
United Kingdom
E6 2JA
Email: support@evleora.shop
Phone: +44 7446 236994