Payment Policy
At Evleora, operated by DUSKI LTD, we aim to provide a safe, secure and convenient payment experience for our customers.
Accepted Payment Methods
Depending on the payment methods available and activated at checkout, customers may be able to pay using:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
Other payment methods displayed at checkout
Available payment options may vary depending on your location, device, currency and payment provider.
All available payment methods will be clearly displayed during checkout.
Payment Currency
All prices on Evleora are displayed in US Dollars (USD/$) unless otherwise stated.
Your payment provider or bank may apply currency conversion charges if your payment method is issued in another currency.
Secure Payments
Payments are processed through secure payment providers and Shopify's secure checkout infrastructure.
Evleora does not have access to or store your complete credit or debit card number. Payment details are handled securely by the relevant payment provider.
Payment Authorization
Your order will only be confirmed after the payment has been successfully authorised.
If your payment is declined or cannot be authorised:
Your order may not be completed.
You may be asked to try another payment method.
You should check that your payment and billing information is correct.
Billing Information
Please make sure that the billing information you provide at checkout is accurate and matches the information held by your payment provider.
Incorrect or incomplete information may result in a payment being declined or delayed.
Order Confirmation
After a successful payment, you will receive an order confirmation by email containing your order details.
If you have been charged but do not receive an order confirmation, please contact us at:
Email: support@evleora.shop
Payment Problems
If you experience a problem while making payment, please first check:
Your card details
Your billing address
Your card's available funds or spending limit
Whether your bank has declined the transaction
Whether another payment method is available at checkout
If the problem continues, please contact us and we will assist you where possible.
Refunds
If your order qualifies for a refund under our Return & Refund Policy, the refund will normally be issued through the original payment method used for the purchase.
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
Payment Security
We take reasonable measures to protect payment-related information and use established payment processing services.
Customers should also take appropriate steps to protect their own payment accounts, passwords and devices.
Contact Us
If you have any questions regarding payments, please contact:
Evleora
Operated by DUSKI LTD
Address:
OFFICE 20081
182–184 HIGH STREET NORTH
EAST HAM
LONDON
UNITED KINGDOM
E6 2JA